Privacy Policy

1. Introduction

Welcome to ABHER (“we”, “us”, “our”). ABHER is a UAE-focused marine classifieds marketplace that connects buyers, sellers, renters, and operators of marine vessels and equipment.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at abher.ae and our mobile application (collectively the “Platform”).

By using ABHER you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use the Platform.

2. Information We Collect

Information you provide directly:

• Full name
• Email address
• Phone number (optional)
• Profile photo (optional)
• Business name and bio (operators only)
• Operator verification (KYC): trade-license number and, where provided, a trade-license document upload (operators only). License documents are stored in a private, access-controlled bucket and are viewable only by our verification team.
• Listing content including title, description, photos, price, and location
• Messages sent through the in-app messaging system
• Reports submitted about listings or users

Information collected automatically:

• Device type and operating system
• Browser type and version
• IP address
• Pages visited and time spent on the Platform
• Listing views and interactions
• Search queries entered on the Platform

If you sign in using Apple or Google, we receive your name and email address from those providers as permitted by their own privacy policies. If you use Sign in with Apple with “Hide My Email” (Apple Private Relay), we receive a unique relay address instead of your personal email. We do not receive your password from these providers.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Display your listings on the Platform
• Enable messaging between buyers, sellers, and operators
• Send notifications about your listings, messages, and account activity
• Review and approve or reject listings and operator applications
• Respond to your support requests
• Detect and prevent fraud, spam, and abuse
• Improve the Platform based on usage patterns
• Comply with legal obligations under UAE law

We do not sell your personal information to third parties. We do not use your information for advertising purposes.

4. How We Share Your Information

With other users:

When you post a listing, the following is visible: your display name, profile photo (if set), listing content including photos, description, price, and location. If you choose to add a contact phone or WhatsApp number to a listing, that number is visible to viewers of that listing. Your account email address is never shown publicly.

With service providers:

We share information with:

• Supabase (database, authentication, and file storage)
• Vercel (hosting and serverless functions)
• Anthropic (automated content review and support assistance — see below)

All service providers are required to protect your information.

Automated content review and AI assistance:

Listing text you submit and messages you send to our support chat are processed by Anthropic (Claude) to screen for marketplace safety violations and to answer support questions. This processing is used only to operate the Platform; it is not used for advertising.

For legal reasons:

We may disclose your information if required by UAE law, a court order, or a government authority.

5. Data Storage & Security

Your data is stored securely using Supabase infrastructure with industry-standard encryption at rest and in transit. All connections use HTTPS.

We take reasonable technical and organizational measures to protect your information. However, no system is completely secure.

Your data may be stored on servers located outside the UAE. By using the Platform you consent to this transfer.

6. Data Retention

We retain your personal information for as long as your account is active.

If you delete your account:

• Your listings are removed within 24 hours
• Your messages are anonymized but may be retained for safety purposes
• Your personal account data is anonymized in place immediately and your sign-in is permanently disabled; residual records are fully purged within 90 days
• Operator trade-license documents may be retained longer where required for verification records and legal compliance
• Some information may be retained longer if required by UAE law

You can delete your account at any time. See Deleting your account for the steps and what is removed.

7. Your Rights

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correct — update or correct inaccurate information through your Profile settings
• Delete — request deletion of your account and personal data
• Withdraw consent — opt out of non-essential communications at any time
• Portability — request your data in a commonly used format

To exercise any of these rights, contact us at support@abher.ae.

We will respond to all requests within 30 days.

8. Cookies & Tracking

ABHER uses essential cookies and local storage to:

• Keep you logged in between sessions
• Remember your preferences
• Maintain your session security

We do not use advertising cookies or third-party tracking cookies.

You can clear cookies at any time through your browser settings.

9. Children’s Privacy

ABHER is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us at support@abher.ae.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes we will notify you by email or through a notice on the Platform.

Continued use of the Platform after changes are posted means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

ABHER
Email: support@abher.ae
Location: United Arab Emirates

For urgent privacy concerns or to report a data breach, please email us directly and we will respond within 48 hours.